If you’ve ever had people directly reporting to you, sooner or later, you’ll be struck by the completely bananas things they’ll do!
Things like . . .
- Making mistakes in the simplest of tasks
- Getting caught making improper use of equipment.
- Avoiding responsibility when things go wrong.
- Forgetting who ultimately takes responsibility (you).
- Paying lip service to making improvements.
Because the problem is that you can never manage people. They’re just too complex and independent to be controlled by your winning personality alone.
But you CAN manage a system - especially if it’s one that’s designed robustly to deliver exactly what your customers want, AND it takes account of the people who’ll operate it. Do this, and you’ll be able to deliver consistently exceptional value and performance - to your customers, to your employees /staff / team, to your suppliers, to investors, and to yourself.
Develop systems that work, and you’ll be well on your way to a stress-free life. One in which you can can have confidence in your team’s performance, so you can get on with leading.
Seven Tips on Systemising in the next posting.